06/13/2017, Tue, 16:55, Moscow time , Text: Igor Korolev
Megafon is observing technical problems. The operator's subscribers in Moscow and other cities cannot register on the network. The failure also affected Yota.Megafon: no connection again
Megafon subscribers are again experiencing communication problems. As follows from numerous posts on social networks, users cannot get through, they themselves are not available for calls from outside, and they also cannot register on social networks.
Employees of the CNews editorial staff who are Megafon subscribers also felt the failure. In the Telegram channel, the operator’s press service confirmed that there really are problems with communication. Problems are observed in Moscow and “some other cities.”
“The decrease in dialing success is 40%,” the operator’s press service clarified. At the same time mobile internet for subscribers, according to Megafon itself, it continues to work.
The reasons for the failure at Megafon have not yet been disclosed. But representatives of the operators assured that restoration work is already underway, traffic will be transferred to backup channels, and network operation will be restored “in the near future.”
Yota was also affected
The failure also affected Scartel, a subsidiary of Megafon, which owns the virtual cellular operator Yota. The Scartel press service confirmed that the failure affects the operator’s subscribers in Moscow and other regions, while restoration work is already underway.
The Megafon network experienced a second multi-hour outage in a month
Representatives of others mobile operators- VimpelCom (Beeline trademark), MTS and Tele2 - reported that there were no problems in their networks.
Repeated failure
Let us recall that less than a month ago - on May 19, 2017 - there was a serious failure in the Megafon network. Throughout the day, subscribers in Moscow and a number of regions of the Volga region are having problems with voice communications and registration on the network. The failure also affected the Yota network.
Then the cause of the failure was the operation of the Hewlett Packard Enterprise software, which is responsible for the operation of the HLR - subscriber database. Later, Megafon offered compensation to the affected subscribers: they were offered a choice of packages of voice minutes, traffic or free viewing film.
Scartel also paid compensation. The operator's subscribers were offered a discount of up to 20% of the monthly payment or, for users of modems and routers, up to seven days of free service. Then the company
Megafon is one of the most large operators mobile communications and Internet on site Russian Federation, as well as in other states. It offers its users high-quality communication services, but sometimes there are difficulties in using it. Such interruptions arise due to various factors, but they are all completely solvable. To solve such problems, it is recommended to be registered in the user’s personal account, where you can find many useful information.
Useful information if you have a network problem
If difficulties arise when making a call or when launching a browser page, then this may be due to reasons that are resolved independently by the user, and those reasons that must be reported in the form of a message. The most common answers to the question why Megafon does not catch the network:
- places with poor signal quality;
- large built-up areas;
- phone problems;
- no money in the account.
If the phone is faulty, it will provide such information. This problem can be solved by replacing the phone or repairing it. To understand whether the phone works or not, you should put the SIM card in another gadget. If the problem repeats on another phone, and it says that there is no network to Megafon, then the culprit is a broken phone. The subscriber's SIM card may be faulty. It can be checked in the same way. The service center will help you with this problem and offer you a new card.
Why the modem does not connect to the network is a query that is often entered in the browser search bar; there are many answers to it on different pages.
If the subscriber is located in an area with dense buildings, this may cause poor communication. There is only one way out here - leave this area so that the phone finds the network and make a call. If the network in this location is constantly of poor quality, then you need to report this to the support service in the user’s personal account. Read separately, the note on what to do if you are on MegaFon.
If you are interested in information about what “not registered on the network” means, you can get the answer in your personal account. They will also answer the questions: why does it say “not registered on the network” and why the mobile network is not available.
If the Megafon network has disappeared, then you should change the location. In addition, you can restart your phone. In many cases this works. If the mobile Internet does not work, then you can also try restarting the phone. You can also change the settings in the gadget menu. This will help solve any problems with the device. If the client has a gadget with operating Android system, then he has a unique opportunity to download the application. This application automatically sends information regarding connection problems. The service user can also leave feedback about the operator’s work.
Other causes of network problems
Many people are wondering why there is no Megafon network? Often the subscriber may be in a place where there is no coverage area of this operator. For the same reason, mobile Internet does not work. Also, the subscriber may be in the area of an operator with which Megafon does not cooperate. Then the subscriber must manually change the settings. To do this, he needs to go to the “Settings” menu and manually select an operator.
If there is no money in your account, there will be difficulties when making outgoing calls and sending messages. Therefore, before asking the question of what’s wrong with the Megafon network to the employees of the advisory center, you need to check the balance.
Advantages of your personal account
Personal account− this is a form of communication between Megafon and the subscriber and receiving useful information. The service you can get here will be provided very quickly.
Your personal account allows you to send information about places where the connection quality is poor.
If you type in the search bar of your browser: “Megafon no network today 2017, when will it work,” you can see ways to solve the problem associated with the problem. If the modem does not have access to the network, then you should also look for a solution to this problem in a search engine.
If the 4g Internet does not connect to the network, then you should reboot the modem.
If the network is lost or there is no network, then this is not a cause for concern. Everything can be solved on your own. If it says that the network was not found, after using many methods to solve the problem, you should contact the advisory center.
Recently, the network experienced a serious outage that required a lot of time to resolve the problems. But this is not the only trouble, because users often report various problems. What to do if Megafon refuses to function correctly today? It happens that access to the Internet is lost, the connection is lost, it is impossible to use various services, etc. It is possible to resolve the issue yourself when the troubles are a consequence of the actions of the subscriber himself. Other situations force you to turn to specialists.
Reasons for failure
If the client detects any problems, you need to understand in detail the possible sources. They are conventionally divided into several categories:
- Calls. Here the user can be outside the network coverage. There is also the possibility of technical failures of the gadget or the operator itself.
- Messages. The service may experience periodic failures. Often they relate to internal system malfunctions, lack of SMS in the selected package, or low balance.
- Internet. This is most likely due to a lack of coverage, a server overload, or ordinary network problems.
Sometimes difficulties arise with the use of specialized services. You can resolve the issue yourself by adjusting the settings, or with the support of company employees by calling the contact center.
Problems
Too poor connection quality or its complete absence often occurs when there are difficulties in the network itself. Here “to sin” is:
- preventive maintenance (they are temporary, and generally the operator warns about them in advance);
- servers are infected by a virus (a fairly rare occurrence).
Nowadays, communication interruptions are observed infrequently. Periodically on holidays, which explains the sharply increased network congestion. This defect is also temporary and therefore does not require any effort.
No connection
A complete loss of connection may indicate:
- Being outside network coverage. Discord often appears during travel to another region. To protect yourself from trouble, you need to obtain information regarding the coverage area in advance.
- Device failure. Here we are talking, as a rule, about a slot intended for a SIM card, a modem or an antenna.
- Access point dysfunction. In such situations, the tower responsible for communications in a certain area most likely stopped working. You can arrange a check by dialing the support service number or leaving an online request.
It is necessary to find out information that may be associated with unexpected breakdowns or preventive missions. But here you should prepare for the line to be constantly busy, since many users want to have up-to-date information.
What are the difficulties today?
The operator provides traditional services and high-speed Internet throughout the Russian Federation. Every year the coverage area increases, and the company is rapidly developing and making its services more advanced. But not all cities can boast of an LTE connection. There are places where there are no towers. User requests help resolve this issue. In other cases, 2G or 3G is connected, operating almost everywhere. When they are also unavailable, you need to check the serviceability of the gadget and antenna. It’s also worth looking at the indicator showing the distance to the nearby tower.
There is another problem regarding towers. It consists of excessive workload that does not allow you to work fully. This cannot be done without expanding the coverage area.
What to do?
When Megafon malfunctions, you need to immediately determine the nature of the problem. Very often, the organization notifies about possible problems using official pages on social networks or sending messages. You can also talk to representatives hotline.
When the source is not a connection failure, it is better to perform the following manipulations:
- reboot the phone;
- pull out the SIM card and put it back in place;
- insert the SIM card into another device;
- produce manual setting networks.
Often one of the above methods helps.
No 3G or 4G
Certain towers are responsible for the above networks. If we rule out a technical malfunction, the reason may lie in:
- tower dysfunctions;
- being outside the coverage area.
If earlier use services occurred successfully, probably the source was hidden in a technical failure of the coverage. Here, problems should be reported to the contact center specialists or during an online chat with a company representative.
How to set up SMS?
You immediately need to find out the state of your own balance or the presence of a certain number of SMS in the current package. When there are no resources in both cases, sending messages is impossible. To renew the option, you will need to top up your account and purchase an additional set of services.
Other reasons:
- Incorrect entry of the SMS center number. You need to check the entry and note whether there is a 7 or 8 at the beginning. The number itself must consist of eleven characters.
- Limitations or device problems. Here you need to check the SIM card on another device or reboot yours.
- SMS sending is blocked. The service can be deactivated using the combination *330*111#.
When sending messages does not work out, it is recommended to resort to support from a service center. Here you can use technical support numbers, a hotline, or communicate in the operator’s Internet chat.
Conclusion
Despite the rapid improvement of network capabilities, communication problems do not disappear and continue to occur regularly for a huge number of clients. However, the reasons are not always hidden in incorrect operation service. Very often, failures are caused by technical problems with the device, being outside the coverage area, or having a zero balance. In any situation, solving the problem of restoring a normal connection is realistic. You just need to determine the correct cause of the failure.
Every operator has problems or difficulties in providing communications from time to time, just like every subscriber has something broken. If the connection from Megafon does not work, or there is no network, then you need to determine the source of the problem. There is a solution for every case.
Unstable network signal
When a subscriber encounters the problem of unstable communication, this is most often due to the user being outside the signal coverage area. Such situations are not uncommon in densely built-up areas, in places where the signal cannot penetrate, or in the suburbs where there are not enough communication towers.
If poor network access is observed frequently and not only in a certain area, then you should contact Megafon employees. You can do this in several ways:
- Use your personal account. Go to the official website of the operator and create your own profile. Enter your personal information and phone number. After authorization, you will be able to contact the company's support service. In the message, indicate the address where communication interruptions occur and describe the essence of the problem.
- A similar action can be performed on a smartphone. To do this, install the “My Network” application. Download this program can be found on the operator’s official website or from Google Play Market.
- Another way is to contact the operator. Explain to the employee the nature of the problem and when it occurred.
Incorrect network connection
What should I do if the connection does not work when I turn on the Internet on my smartphone? If the phone does not see the network, it may be better to switch to a lower class service standard (3G, 2G), which will allow you to use the Internet with a weak signal. To select options manually, go to Settings mobile device and change the type of network you are using. To confirm, restart your smartphone.
Negative balance
Another reason for the lack of Internet or the ability to make a call may be a lack of funds in the account. In this case, the subscriber will only have access to the right to make an emergency call.
To start using the capabilities of your tariff, top up your balance. You can do this in the following ways:
- payment by bank card;
- from an electronic wallet (Yandex.Money, WebMoney or QIWI);
- use the terminal.
SIM card malfunctions
Despite the fact that breakdowns do not happen so often, Sims can still fail. The main cause of failure is damage to the microcircuit, which makes the use of operator services impossible.
When the SIM card is really faulty, there is no antenna-shaped indicator on the device screen. Before buying a new card, check your current one on another phone. If it works, then the problem lies somewhere else. If there is no signal on other devices, the SIM card will need to be replaced.
To get a new SIM card, contact the Megafon operator store. You must have an identification document with you.
Copy all existing contacts to the phone memory, since they will be lost when you replace the card. You can also apply for a card online. To do this, use the official website of the company. After registration and payment, the SIM card will be sent by mail.
Phone problems
Not a single device or apparatus is insured against breakdown. Smartphones are no exception. If the SIM card only works on other devices, then this means that the phone is broken and the problem lies with it. To check its functionality, follow the reverse procedure, namely, place another card in your smartphone. If the network works, then the reason for the lack of network is a Sim malfunction.
If the signal disappears for the first time, you can try rebooting the device or changing the communication settings. If a similar situation occurs many times, the phone should be taken to a service center.
Coverage area
In big cities and suburbs, communication is of the highest quality, but in remote places and small towns it may be weak or absent altogether.
To make sure that there is no network on Megafon precisely because of lack of coverage, go to the company’s official website or go to. In the appropriate section, look for information on settlements that have the opportunity to use the operator’s services. Similar information can be found by calling customer support.
Other reasons
Most often, the problem of no Megafon network signal can be solved by rebooting the phone. There is a good chance that this was a minor glitch in the device or SIM card system and when turned on again, everything will work properly. The procedure is universal because it helps not only in the absence of a network, but also in many other cases.
SIM card, number, tariff
- on the website: select new tariff, click on the “Switch to tariff” button on the page;
- in the MegaFon application or Personal Account.
- How to unblock a number?
- If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name. - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
- If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
Apply with your passport to any MegaFon salon in Home region, on whose territory the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
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- How do I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, are indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
- Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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- What do I need to have caller numbers identified?
To do this, you have the Caller ID service; it allows you to determine the numbers of those who are calling you. The service does not require a connection and there is no subscription fee for it.
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- Why didn't I have a number?
The number may not be identified if the caller has the Anti-AON service activated. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be detected.
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To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. Decommissioned subscription fee is not recalculated.
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Services, options
- Go to the Balances section for service packages in your Personal Account.
- Open the Balances section for service packages in the MegaFon application.
- Set up the widget.
Use any convenient method:
Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.
To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For OS Android application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.
The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.
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Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
- Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
- Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
- Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
- Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “ Mobile network» (name may vary depending on device).
- Reboot your device (turn it off and on).
- Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
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- How to top up your account?
Choose any convenient way:
- Top up your account from a bank card or e-wallet in the Payment section.
- On home page In your personal account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
- Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you can’t pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- For what period can I get details?
You can order one-time details for one or several days, periodic ones for a calendar month, or receive a brief summary of all charges and payments monthly.
Your details are stored for 36 calendar months (even after termination of the contract).
If you have activated the “Periodic account detailing” service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can receive the report the next month after connecting to the service.
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- free in your Personal Account or MegaFon application;
- free by e-mail;
- by mail, service cost - 100 ₽ per month;
- in the nearest salon, in this case the cost will be 50 ₽ for each day of the ordered detailing.
- Why may not all information be included in the details?
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number
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- How to unsubscribe?
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- Can I listen to a recording of my telephone conversation?
MegaFon does not record subscriber calls.
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- How to set up call forwarding?
You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
If set forwarding does not work, check whether there are any restrictions on your number and whether the number is correct.
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- What is VoLTE technology and what is needed to use it?
The service is available to MegaFon subscribers at all tariffs, provided both in the Home region and in roaming.
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- Your service has been automatically activated. S called me. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
- Activate the Who Called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When you connect “Who Called+”, the “I Called S” service will be automatically disabled.
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You have already activated the Zero Problems service, with which you can receive SMS, calls in the Home region and call to toll free numbers and 8-800 550-05-00 throughout Russia.
The service is activated free of charge and there is no subscription fee.
The service is available only in the Home region for 30 days from the date of blocking. Does not work in roaming.
To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call. Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate Promised payment by typing the command * 106 # . The service is paid.
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IN detailed report there is all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find out information about roaming costs.
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You can get it in several ways:
In your Personal Account you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.
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To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- For what period can I get details?
Emergency assistance
- How to call emergency services?
Single number call emergency services:
1 - fire service;
2 - police;
3 — emergency medical care;
4 — emergency gas network service.
Emergency numbers:
Emergency medical care - ;
Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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- What to do if your phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find the phone.
Contact the police and file a theft report. Your phone may be able to be detected.
If you've lost your iPhone or iPad, use Find My iPhone.
If you have lost your Android phone, use the device search function.
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- How to protect yourself from scammers?
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- How are emergency communications services provided?
- How to call emergency services?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
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- call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
- write to the support chat in your Personal Account or the MegaFon application;
- go to the MegaFon salon with your passport.
- How to connect and disconnect services in roaming and spend less?
The easiest and most convenient way is mobile application MegaFon or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
When roaming, you do not need to change your mobile Internet settings.
Pay attention!
Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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- Why doesn't my mobile Internet work while roaming?
- There is not enough money in the account. Check your balance and top it up if necessary.
- The phone does not find the network.
Try restarting your phone and selecting the network manually. Go to the settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear. - In your phone settings, data transfer while roaming is disabled.
Go to settings and check if mobile Internet is enabled in roaming.
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The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
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There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services when traveling around Russia and the world?
- What to do if the mobile Internet does not work or the speed has decreased?
