Satellite television subscribers from the Tricolor TV provider often experience a failure with code 0. It indicates a failure to display the channel, and not a specific violation.
This error with code 0 appears when the subscriber does not have access to the channel broadcast. This happens due to a normal failure in the receiver, which occurs due to a sudden voltage drop in the network, an incorrectly installed card or other reasons. In this article we will tell you how to fix these problems and restore access.
No access to view: what to do?
Often, subscribers see a “coded channel” on the screen instead of the “error 0” notification. Both messages indicate the same problem - the channel signal is not received due to network problems. To fix the problem, you can use one of the following methods:
- Check the validity of the service package from the Tricolor TV provider. To perform the check, you will need to view the information in the receiver’s menu, in your personal account, or on the provider’s official resource.
- If your paid subscription period has expired, you need to find free channels at the end of the list of available channels.
- Check that the access card is installed correctly in the equipment. You need to click the ID key on the remote control, the subscriber’s card number will be shown on the screen. If it is not shown, this indicates that the card was inserted incorrectly.
- Often, instead of a card, a special module is installed in the receiver, then you will need to check that it is installed correctly.
- Reset your hardware settings to their original settings. Enter the settings menu, enter the access code 0000. Then click the “factory settings” menu, sub-item “delete”. After this, a list of channels will open, mark the channels that have stopped broadcasting. Then reboot the receiver and run automatic search channels.
- If you have not turned on the Tricolor TV receiver for a long time, error 0 is displayed naturally. To fix the problem, you need to turn on the equipment and leave it in this state for 8 hours, after which the error will automatically disappear. In practice, the error disappears after one and a half to two hours.
Subscribers of the Tricolor TV provider often observe an error with code 0. To fix the problem, they advise taking the following measures:
- Turn on the receiver and leave it on channel 1ORT. After some time, the image and sound are restored.
- Unplug the receiver cable from the outlet, and after a couple of minutes turn it on again, after which the error is eliminated.
- New receivers often go astray due to sudden changes in the power supply. To prevent such failures, you will need to call the operator’s support specialists and reactivate the access card. Technical support phone number for subscribers 8-812-32-34-98.
- Remove the smart card from the receiver, wipe it with a cloth and reinsert it.
- Some models of car alarms operating via satellite disrupt the television signal. If such a car is parked directly under the antenna of the Tricolor TV provider, the channel broadcast is interrupted and the subscriber sees error message 0.
In addition, the channel broadcast may be interrupted if the antenna is positioned incorrectly or is rotated due to strong winds. The operation of the antenna is affected by unfavorable weather conditions and precipitation - then it is recommended to seek the help of a wizard to restore access and settings.
The provider Tricolor TV develops reliable equipment necessary for broadcasting satellite channels. Today, the majority of Russians use the services of this company. However, even in the operation of modern and proven technology, malfunctions occur.
Enormous importance is given to proper connection of equipment and software configuration. If certain disturbances occur, they are displayed on the TV screen. Now let's look at why error 0 appears on Tricolor and try to determine why television broadcasting does not work. Let's analyze ways to treat a software failure.
Error value 0
A zero error is not a warning that the equipment has failed. Therefore, if you see error 0 Tricolor TV on your TV screen, this indicates a general failure - there are certain problems connecting the receiver to the satellite. There should not be any difficulties in troubleshooting. Often, a problem code appears if the user has not logged into Tricolor TV for a long time.
Thus, a zero failure is a denial of access to channels due to incorrect operation receiver. To solve a problem, you first need to determine the cause of its occurrence.
What she looks like on TV
It is necessary to emphasize that on older TV models a slightly different “DRE Encoded Channel” failure code appears. However, the essence remains the same - the device does not show channels.
As for modern equipment models, the message will be slightly different: “No access to view. Unplug the receiver for a few seconds and then turn the channel back on. The image will appear no later than 8 hours later.” If the device writes such an alert when you turn on the channel, then you are faced with a zero failure.
Regardless of the hardware model, if there is no viewing access due to error 0, the information channel should still work. If this is not the case, then be sure to contact customer support so that specialists can quickly resolve the problem.
Why does this error occur?
Let's look at the main reasons for the lack of access to TV channels.
- Problems with subscription.
First, make sure that the subscription is paid and there are no problems with it. It is possible that there is no access to TV channels due to late payment tariff plan. Go to the official website of the provider and log in to your personal account. Open the “Check subscriptions” section. In addition, subscription verification is carried out through the receiver menu.
- The Smart card is not installed correctly.
If everything is paid, then why does the error text 0 appear? It is possible that the cause of the failure was incorrect installation of the conditional access card. Perhaps the Smart card has simply become dusty. To solve the problem, take it out and wipe it clean. Then run diagnostics to see if the receiver reads the card; to do this, press the buttons on the remote control that correspond to the ID number; as a result, an information table will be displayed on the display. Pay attention to the DRE ID item; if the Smart card number is displayed here, it means it is working correctly.
- Long equipment downtime.
If the receiver was not connected to the network for a long period of time, an error could occur because of this.
- Problems with antenna tuning.
Sometimes the zero fault periodically disappears, and another “No Signal” alert appears in its place. In this case, the problem lies in incorrect installation of the antenna. Set up your satellite dish. You can do this yourself or contact a specialist.
- The software version is outdated.
For the correct version of the receiver, it is necessary to install software updates in a timely manner, otherwise failures will occur periodically. To check the relevance of the software version you are using, go to the provider’s website, and then go to the “Software” section.
How to resolve error 0
Mostly subscribers, when all sorts of malfunctions occur in the operation of television equipment, are at fault for problems with paying for the subscription. However, the situation changes noticeably after checking the balance. How to correct error 0 on Tricolor TV if all money is paid on time?
As noted earlier, problems with access to TV channels due to the appearance of a zero software glitch are not always related to payment; there are other reasons. Let's consider the main ways to solve the problem that has arisen.
Check signal
First you need to make sure that the satellite signal is correctly received by the antenna and transmitted to the receiver. If there are any failures in this chain, activation commands simply will not reach the equipment. Therefore, be sure to test the connection quality:
- On the remote remote control press the i button.
- Evaluate the parameters of the satellite signal quality and power scales.
The scale values will be displayed on the TV screen; they must be at least 80%. If the readings are lower, then you need to re-tune the antenna. What to do if the signal is normal, but the error does not disappear? Take advantage alternative way solving the problem.
Activation codes
- Unplug the equipment (TV and receiver) for about 15 minutes.
- Plug in the equipment and wait until the receiver interface loads.
- Switch to a scrambled channel and leave the receiver on for about 8 hours.
During this period, television codes are updated. They are sent by satellite to automatic mode at the moment when he is in the same region as the subscriber. Therefore, there is no need to take any additional actions; television broadcasting will be restored automatically.
Please note that in no case should you turn off the receiver for 8 hours, but you can turn off the TV, since it does not participate in any way in the process of updating activation keys.
From time to time, there are malfunctions in the operation of the satellite, due to which the sending of activation codes is delayed. Each subscriber will be able to significantly speed up the process; to do this, you need to do the following:
- Log in to your personal account on the provider’s official website.
- Go to the “My Services” section and click on the “Send activation commands” button.
And now you can activate TV broadcasting yourself, as was already described earlier.
If you don't have access to view
Perhaps the most radical way The solution to the problem is to reset the receiver’s user settings. Access to channels will resume, but all data will be deleted. The user will have to re-configure absolutely all TV channels. To reset settings, follow the instructions:
- Open the receiver menu and select the “Settings” section.
- Enter the 4-digit code.
- Select “Factory Settings” or “Default Settings”.
- Confirm that you really want to delete the saved settings.
- When the receiver reboot is complete, turn it off for a short period of time, and then turn it on again.
Now you can start searching for channels.
If an error occurs after subscribing
In principle, there is no radically different solution to the problem; turn off the receiver and wait 8 hours. Mostly zero error occurs after paying for a tariff plan or after updating the software. If after the above period of time the situation does not improve, contact Tricolor TV specialists for help.
What could be the consequences of an error?
The actions described above mainly help restore the correct operation of the equipment, however, sometimes only partially. Lack of sound or image, picture slowdown, malfunction of devices connected to the receiver - all these are possible consequences of a zero error. You can eliminate these negative consequences without contacting support. The Tricolor provider offers several ways to solve the problem.
This has already been discussed earlier; rebooting the receiver will help get rid of not only the error, but also its possible consequences. Simply unplug the receiver for a few minutes and then turn it on again.
Reset
If the reboot did not give the desired result and the failures have not disappeared, then it is worth trying to return the default settings of the receiver. Instructions for rolling back parameters to the basic values have already been given earlier. If the device continues to generate errors after reconfiguring, request activation keys.
Software Update
On some receivers, access to channels is lost due to the fact that the software version is outdated. If the crash appears on a regular basis, be sure to update the firmware. Go to channel 333 and follow the instructions provided.
If none of the proposed methods to solve the problem did not help, then simply contact customer support. Experienced Tricolor specialists will help you set up the operation of the equipment, thereby restoring correct television broadcasting.
Note.
Tricolor TV Company - largest operator digital satellite television in Russia. Usually its broadcasts have a stable signal, good quality and clarity of image and sound, but unfortunately, failures and errors sometimes occur in its operation, both related to the operation of the equipment and those that arise during the use of this service. Such errors include error 0, indicating lack of access to watch TV channels.
The reasons that caused error 0 to occur can be very diverse. Quite often the reasons for the appearance are:
- The subscription to the Tricolor TV service package has expired;
- Incorrect installation of access card or module remote access in the receiver;
- long-term non-use of the receiving device;
- poor satellite signal quality;
- failures in the power supply system;
- settings failure satellite dish;
- receiver overload.
How to fix
In some cases, you don’t need to do anything to fix it; just wait a few minutes and the error will go away on its own. This often happens if the lack of access is due to poor satellite signal quality or power surges in the power supply system.
Before looking for deeper reasons, you need to check your subscription expiration dates. If your subscription has expired, you need to renew it. After renewal, the error will disappear and access to the channels will be restored. The check is carried out in your personal account on the official website of Tricolor TV.
If error 0 is present, you must also check the availability of the card or remote access module. This can be done by pressing the NoID button on the receiver's remote control, and the smart card number should appear on the TV screen. If the number is not displayed, you need to disconnect the card or remote module and connect it again after a few minutes.
To eliminate error 0, which arose as a result of a long-term shutdown of the receiver, it is enough to turn on the receiver and leave it running for several hours, although the broadcast usually resumes within one hour.
Sometimes the problem is caused by the incorrect position of the satellite dish. It can be eliminated quite easily by correctly installing and fixing the antenna in the desired position.
Fixing the error through a software update
If in simple ways access to Tricolor TV channels is not restored, there is a need to eliminate errors in the receiver software. To do this, you need to reset the receiver parameters to factory settings. This is quite easy to do. Using the remote control, in the receiver menu you need to select the “Settings” section, go to the “Factory settings” item and confirm their installation. After restoring factory settings, the receiver must be rebooted.
Error 0 can also be caused by not updating software. You can update the receiver firmware yourself by downloading current version Software from the official website, or using the help of a Tricolor TV employee.
If all the above methods do not bring results, you need to contact the service technical support companies for help and with their help fix the problem or call a service specialist to your home.
The problem does not pose any danger to the operation of the receiving device, but most likely serves to establish the fact that there is no access to TV channels. The error can be easily resolved on its own.
Many Tricolor TV users sometimes experience interruptions in broadcasting when the system displays one of the errors. This is accompanied by a black screen with the message “No access to viewing”, as well as a recommendation to interrupt viewing for at least 8 hours.
Naturally, few people will be happy with such a turn, especially if an important match or an episode of their favorite TV series is at stake. In addition, simply turning off the TV and hoping that the problem will solve itself is clearly not worth it. Otherwise, after waiting the specified 8 hours, you will probably see the same picture - again a black screen and an offer to wait 8 hours...
Meaning
In most cases, error 0 on Tricolor TV occurs in a situation where there is a failure in access to the broadcast. This means that the receiver cannot display a picture on the screen. Consequently, the problem lies with the receiver - it was simply overloaded, which is why it began to malfunction, but this is far from the only possible option.
Causes
As a rule, the reasons why error 0 occurs on Tricolor are as follows:
- Incorrect installation of the smart card;
- Receiver overload;
- Completion of subscription, as well as non-payment of the package;
- Software Update;
- Purchase ;
- The receiver was turned off for 72 hours or more, as a result of which the activation commands were reset;
- Problems with the antenna;
- Weather.
Incorrect smart card installation interferes with reading and interrupts the signal.
Regarding receiver overload, then it could have occurred due to power outages or natural wear and tear.
Ending your subscription, as well as non-payment of the package means that you either have not made payment, or the funds simply have not yet been credited to the company’s account. Until this issue is resolved, error 0 on Tricolor TV will remain.
Software Update may well cause a crash, especially if you have old model receiver that does not support the new software. In addition, there are cases when the software is not completely downloaded, which is why error 0 appears and there is no access to view.
Purchasing the “Unified” package sometimes causes such a glitch. There is an opinion that it all comes down to the connection conditions, especially if the subscriber buys a promotional package.
If you turn off the receiver for 72 hours or more, it may not receive a signal from the satellite. This is caused by a failure of the decoding key, as a result of which the receiver no longer distinguishes between channels that are available and those that are not available to you. As a result, the display of all channels begins to be blocked.
It's a matter of technology. The dish may have shifted, causing it to no longer receive a signal. Or it is interfered with by external factors - foliage, tall structures, branches, etc.
Weather can also cause Tricolor to display error 0. Rain, snow, ice, strong wind - all these factors should not be discounted either.
What to do?
Overload
First of all, it is worth checking the version with receiver overload. First you just need to wait a few minutes, it is likely that the picture will appear.
If this does not help, you need to remove the plug from the outlet for 3 minutes. This will reboot the receiver.
As a rule, these measures work when the cause is not in the signal, but directly in the receiver. So there is no point in blindly believing the system’s recommendations and waiting 8 hours.
Payment
If you fail to pay for Tricolor TV services on time, error 0 will disappear only after the required amount has been paid. You can check your account status in .
If there is not enough money in the account, you must make a payment - from payment systems, bank card, telephone or online banking.
After payment, all you have to do is wait until the funds for using the package are debited from your balance.
Smart card
To inspect the card to see if it is inserted correctly, you need to hold down the ID key on the remote control. The number should appear on the TV screen. If this does not happen, you need to insert the card correctly.
If the remote control does not have the indicated button, you need to turn on the receiver and TV (restart the receiver if it is on), go to the menu and select “Status”. As a result, a window will be displayed on the screen, at the bottom of which the required ID will be indicated - 12 or 14 digits.
Receiver turned off
If the receiver has been turned off for a long time (more than 72 hours), error 0 is more than likely to appear. To fix this, you need to leave the receiver turned on for 8 hours (or longer) - during this time a reconfiguration will occur, and it will again begin to receive a signal from the satellite.
Note. To carry out reconfiguration and restore the signal, you must leave the receiver turned on on a paid channel. In this case, it is not necessary to turn on the TV itself.
Similar actions must be performed if the “Unified” package is connected. As a rule, the equipment fails due to the fact that activation failed.
Also, sometimes it is necessary to retransmit activation keys. To do this, you need:
- Log in to your personal account;
- Select “Send activation commands”;
- Wait for the procedure to complete – up to 8 hours.
Software Update
First, you need to check the software on the receiver by going to the “Status” tab with that on the official website of Tricolor TV. If there is a discrepancy, you need to update the software yourself.
Algorithm of actions:
- Restart the receiver and turn on the TV;
- Go to “Settings” and enter the PIN code (if you haven’t changed it, then the standard one is 0000 or 1111);
- In the menu that opens, go to the “Data Transfer” section;
- Next, you need to press the “i” key and agree to the update.
Then you should wait for the tuner to reboot, turn it off, wait a little and turn it on again. When the software update occurs, the receiver will restart.
IMPORTANT! After the update command, you cannot turn off the receiver!
Read more about software update methods in this article.
Receiver reset
This is an extreme measure if Tricolor gives error 0, which is worth taking only when other methods have not helped. The fact is that when resetting, only the latest software will be saved, and all settings and channels will be erased and will have to be configured again.
Reset algorithm:
- Go to the menu and select “Settings”;
- Enter code – 0000;
- Select factory settings;
- The system will ask you to confirm the reset - you must confirm.
In the end, all that remains is to find all the channels again.
If you can’t fix error 0 on Tricolor TV on your own, you need to. In this case, there may be problems with the antenna, and therefore you cannot do without technical support. If you try to do everything yourself, you can only make the situation worse.
It is recommended to only scan the antenna. To do this, press the F1 key on the remote control twice. 2 scales will appear on the TV screen - they must be filled at least 70%. If this is the case and error 0 still occurs, the problem is the weather. We need to wait until everything gets back to normal.
And if so, then all that remains is to call TricolorTV technical support and order a call from a technician.
It is clearly demonstrated in the video how to fix error 0 on Tricolor TV.
The use of satellite equipment from Tricolor TV guarantees its subscribers high-quality access to viewing prepaid channels, a modern personal account and an expanded user database of errors and their solutions. One of the most common faults is “error 0” on Tricolor TV. “What should I do, I don’t have access to watch channels?” – key question users when they see such a message on the screen. Let's look at ways to self-diagnose and correct the problem.
Subscribers often encounter a similar error, the occurrence of which may be due to several factors:
- lack of payment or activation of a prepaid service package;
- incorrect installation of the smart card;
- software problems;
- system failure due to weather conditions or long equipment downtime.
Each of the malfunctions can disrupt the full functioning of the equipment, limiting access to prepaid channels. Let's look at each of the reasons in detail and identify ways to quickly eliminate them.
Remedies
When you encounter an “error 0” alert, you first need to check the availability of funds on your balance and the registration of satellite equipment in the system. A popular problem with crediting funds to the balance is when they go to the subscriber’s general personal account, but are not redistributed to the required services. You can find out the latest information both on the official website of Tricolor TV and in your personal account. To view your balance on the official website:
- Open the main page;
- Find the “Check Subscriptions” section and go there;
- Enter the ID of your smart card or receiver, if it is built in. This must be a combination of 12 or 14 numeric characters;
- Confirm your actions.
The displayed result includes information about paid subscriptions and their terms. If payment was made on time, but the error still occurs, let’s move on to finding and correcting other causes of inoperability.
You can also check the problem with paying for a subscription in a basic way by turning on free channels on your TV.
If they are not broadcast, the problem lies in the operation of the equipment or a software failure; if they are broadcast, check the payment for services again.
“Error 0” appears when viewing Tricolor; we’ll find out how to fix the problem ourselves later. New users of Tricolor TV often ignore the equipment registration process. This is a mandatory action, without which access to television channels will not be possible. You can go through the registration process in the user’s personal account, where you also need to log in.
Fill out the form provided with contact information. The ID of the smart card or equipment is used as the login to enter your personal account. In 2020, it became possible to link to a profile mobile phone. Once you have received your login details, find in the menu personal account“Equipment registration” item. Here you also need to fill out the proposed personal information form.
Be careful, this data must be correct and checked by Tricolor TV specialists.
After registering the equipment, you must reboot it. It will take time to determine registration; in some cases you have to wait 8 hours. If after this time no changes have occurred, the problem may be hidden in the software components. It is recommended that you perform a factory reset yourself. This can be done using standard means:
- Open your receiver's settings menu;
- Find the “System” or “Menu” item and go to it;
- Find "Reset settings" or "Factory settings". The name may vary depending on the receiver model and firmware version used;
- Confirm your actions and wait until the equipment reboots;
- Go through the settings process again, where you need to specify the date, time and other data.
Do you use the services offered by Tricolor TV at your dacha, or do you rarely watch TV? A long period of inactivity can lead to settings being reset and failures when connecting to the satellite. Turning on such equipment for the first time may cause long synchronization with the satellite.
What to do if none of the methods helped fix the problem? In this case, you should contact the official Tricolor TV support service. This can be either an official service center or filling out a request on the Internet. You can:
- call the support service using the toll-free hotline listed on the official website;
- make a request in your personal account;
- contact consultants on Skype, this can be either text chat or voice communication;
- use the company's new developments - your own voice and text chat on the website.
Formulate your request constructively in advance; it should contain:
- ID of your smart card;
- an error occurs;
- short description;
- the ways you tried to fix it.
If you are unable to solve the problem yourself, you can call a Tricolor TV specialist to your home. If the malfunction is hidden in a malfunction of the equipment, a free replacement will be made.
