We tried to collect the most frequently asked questions from our subscribers and answers to them. If you have a question that you did not find the answer to in the list, you can ask it using a special form.

• Click “Save” - the file will begin downloading to your computer
• run the software file and click “Start”

During the update (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.

• Once the process is complete, click “Done.”

D-Link DWM-157

• in the dialog box, select the location on your computer where you would like to save the software file
• Click "Save" - ​​the file will begin downloading to your computer
• unzip it and run the “setup.exe” file from the “ZTE MF180” folder

During installation (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.

How can I add a subscriber's number to the Black List?

If such a function is provided by your telephone, you can use it by referring to the phone instructions. A1 company does not have a “Black List” service.

How can I check if my Personal Account is connected?

You can check the availability of the service by dialing USSD *141*3*6# call

How can I connect my Personal Account?

Subscribers who entered into contracts after December 21, 2010 are automatically granted access to their Personal Account. If you have disabled the service, you can activate it:

Connection is also possible by contacting the company:

• by calling the contact center 150 (you must provide the access code)
• at sales and service centers (bring your passport with you)
• at sales and service points of attorneys (bring your passport with you)

How can I get a password to access my Personal Account?

You can get information about the password used by sending USSD *141*0# call.

If you use the Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-Stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.

The ability to use a PUK1 SIM card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or sales and service points of attorneys (based on an application and an identity document)

I want to change my tariff plan. When will the tariff plan change?

Changing the tariff plan occurs automatically within 24 hours after you submit your request. Please note: if at the time of processing the application to change the tariff plan the number is disconnected from the company’s communication network due to debt or as a result of using the “Pause” service, then such an application will not be processed. After the service is restored/disconnected from the Pause service, you can, if necessary, create a new request to change the tariff plan.

How can I assign/change a “favorite” number?

Client served according to tariff plans A1 You can assign/change a “favorite” number:
1) via USSD *141*3*3# call and then follow the prompts on the screen mobile phone
2) using ISSA

Client served according to tariff plans HELLO(if this option is provided):
1) using USSD *126*7# call
2) using ISSA

You can view your assigned “favorite” numbers and, if necessary, change them or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.

I don’t want to listen to your commercials when calling 150. How to disable this service?

For connecting the service " Roaming.Vacation» a one-time fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs.

For using the service " Roaming.Business» a monthly subscription fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs. If the subscriber has not disabled the “Roaming.Business” service, the subscription fee for this service will be automatically debited in a single amount from the balance no later than the 5th (fifth) day of each month and reflected in the bill for communication services of the month in which the debit was made.

Regardless of the day of connection/change of service, the one-time fee/subscription fee will be charged in full.

Important: in the same month, the “Roaming.Vacation” or “Roaming.Business” service can be activated no more than once. This takes into account not only the fact of connecting the service, but also its availability in the current month.

How are roaming calls charged?

Tariffing in roaming is carried out by the minute, payment is made according to roaming tariffs.
Money is written off in roaming as information about charges is received from roaming partners. The final payment may be made later than the actual use of roaming services, so a sudden change in the balance is possible.

Why do the cost of services (calls/SMS) differ in different countries and among different operators?

A roaming agreement is concluded between two operators mobile communications, accordingly, each party lays down its own conditions and sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of foreign currency exchange rate fluctuations.

How are calls charged in roaming if the phone number is set to forward to another number or to a voicemail number?

Unconditional forwarding is paid according to the tariffs of the A1 company, and forwarding with a given condition (for example, “The subscriber does not answer”) - according to roaming tariffs: for incoming and outgoing calls.

Are the included minutes/megabytes/SMS/MMS consumed while roaming?

How much will incoming SMS cost me while roaming?

You do not pay for incoming SMS while roaming. The sender of the message bears the costs.

Do I need to change the SMS center number in the phone settings while roaming?

No, it's not necessary. The SMS center number is the same for our subscribers both in Belarus and in roaming: +375296009000.

How to top up your balance abroad?

You can top up your balance while roaming using express payment cards, SMS banking service, and various online payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network you registered with supports USSD). After receiving a response to your request, you must enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using your Personal Account on the website https://my.a1.by (menu item “Financial information/Payment by EO card”), through the a1-menu application in your mobile phone, as well as by sending an SMS with the code express payment cards to number 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish your account using SMS banking, you should send an SMS to one of the service numbers (depending on the bank you are served with) indicating the type of operation, service code (password), payment amount, payment ID, phone number. The cost of SMS is paid according to roaming tariffs.
Account replenishment is not possible for subscribers who have outgoing calls blocked or whose services have been suspended.
- You can also use online payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the International Roaming/SMS Roaming service.

Can I answer calls while my phone is being used for data?

If you use the Mobile Internet service on a 2G network, you will be able to answer the call only if there is no data reception/transmission at the time of the call
If you use the Mobile Internet service on a 3G network, you can receive and make calls without pausing your Internet session.
If you use the “Data Transfer” service, then you do not have this option. This is due to the peculiarities of the CSD technology itself.

What determines the data transfer speed when working with the Mobile Internet service?

The data transfer speed in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- subscriber movement speed,
- base station load.
When working on the Internet, speed is also significantly affected by factors independent of network A1:
- capabilities and/or limitations of the server from which the data is downloaded;
- congestion of the Internet channel to the A1 network;
- number of streams organized for downloading;
- setting TCP/IP protocol parameters in operating system PC;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.

I can't use the modem because... When establishing a connection, the modem displays: “Error 619.”

The reasons for such an error when using a USB modem may be:
- a problem with the USB port on your computer (either at the hardware level, or the modem drivers conflict with another application on your computer);
- errors when setting up Internet settings;
- there is a problem with your modem at the hardware level (faulty).

We recommend:
- make sure that the USB port of your computer is working properly by going to “system properties-hardware”;
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wire connections are secure;
- remove the modem drivers and their configuration, and then install them again; choose correctly tariff plan.

To exclude the above possible options try:
- connect the modem to another computer;
- connect a modem of another model to your computer.

What does "Error 678: The remote computer is not responding" mean?

This error occurs when:
a) When there are insufficient funds on the balance (the balance is zero / there is a debt / a regular bill has not been paid);
It is recommended to top up your balance, and after receiving funds into your account, turn off and restart the modem.
b) The modem is not installed correctly.
It is recommended to try to reinstall the modem yourself,
If this fails again, contact the A1 sales and service center.

I can’t save the settings, the display shows the following message: “Only 70 sets allowed.”

Remove everything accounts in the configuration settings or update the phone software.

What does it mean: "Error 734: The PPP link control protocol was interrupted"?

This error can occur if there is insufficient cellular network signal reception, an incorrectly entered username or password, an incorrectly written modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and may also be checked in the “Use IP header compression” field in the properties of the TCP/IP protocol. Also, error 734 may occur due to unactivated Internet access on the subscriber number.
We recommend:
- move the phone to another place (if possible, closer to the window),
- check the name and password in the modem properties,
- check the modem initialization line character by character:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for packages WEB 500, WEB 750, WEB 1500, WEB 3000, “Non-stop”;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for package A1 WEB;
AT+CGDCONT=1,"IP","plus.a1.by" for package A1 WEB PLUS;
AT+CGDCONT=1,"IP","wap..
- in the properties of the modem, disable error handling by the modem and data compression by the modem, in the PPP parameters, remove software data compression, in the properties of the TCP/IP protocol, disable software compression of IP headers.
- check the port speed for the modem in the modem properties (usually 57,600 kbps or 115,200 kbps for models 2005 and later, higher values ​​are possible).
- in the connection properties, in the “Security” tab, select “Normal” (recommended parameters), and in the “Used during verification” field, select “Insecure password”.

What is the CLICK service and what are its benefits?

CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone when it is in idle mode.
CLICK makes it possible to learn about A1 company promotions, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, check current exchange rates and weather forecasts, get acquainted with event posters, receive congratulations, and advice from stylists.
The service is available to all subscribers of the company whose SIM card contains the STK CLICK application and the CLICK service is activated.

How much does it cost to connect/disconnect the CLICK service?

Activation of the CLICK service is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.

Attention! Ordered content is paid! The cost is indicated in the “More details” menu item, which contains free information. Access to a WAP resource is charged separately and depends on what service is used to order media elements (“Mobile Internet” or “Data transfer”). In roaming, provided that you use the “Mobile Internet” or “Data Transfer” service, access to the WAP resource is charged at roaming rates.

How much does it cost to change a cellular operator while keeping your phone number?

When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.

Can I change operators several times within MNP?

The subscriber has the right to use the “Number Transfer” service again no earlier than 90 days from the date of the last transfer.

I am 16 years old, can I connect to the A1 network myself, without my parents?

Company A1 enters into agreements for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or trustees. When concluding an agreement, a mandatory condition is the personal presence of the minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of the agreement (a note in the parent’s passport, a child’s birth certificate, a document of guardianship). You can enter into an agreement for the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).

Why didn't they give me a printout of calls on my driver's license?

Detailed information about the subscriber's calls is provided by the company either directly to the person who has entered into an agreement for the provision of telecommunication services, or to his authorized representative if he has a power of attorney. You can make sure that a citizen who contacts the A1 sales and service center is really a client with whom a contract for room service has been concluded only by presenting an identification document. According to Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. “On documenting the population of the Republic of Belarus” identification documents are: passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver’s license, do not have the status of an identity document.

If the redirection is from your number to the number of subscriber A1, you pay as an outgoing on-net call.
- When forwarding to a number belonging to another mobile network, you pay for the call as outgoing to other networks according to your tariff plan.
- Forwarding to a voicemail number is free in the A1 network.
Please note: in international roaming in case established forwarding(including to voicemail number) you pay for both incoming and outgoing call s according to roaming tariffs. In the A1 network, a forwarded call is paid as an outgoing call from your number in accordance with your tariff plan and forwarding direction.

How much will it cost to call from a landline to my mobile phone?

You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by calling 164. These tariffs are set by RUE Beltelecom.

For reference

Information technology (IT, from the English information technology, IT) is a wide class of disciplines and areas of activity related to technologies for managing and processing data, including the use of computer technology.

Currently, under information technology, most often, understand computer technology. Specifically, IT deals with the use of computers and software to store, transform, protect, process, transmit and receive information. Specialists in computer technology and programming are often referred to as IT professionals.

© ru.wikipedia.org
Wikipedia - the free encyclopedia

VELCOM subscribers can change tariff plans using the USSD menu

VELCOM has provided subscribers with the opportunity to change their tariff plan using the USSD menu *141#. New feature menu is valid for VELCOM subscribers – individuals(except for PRIVET subscribers).

To use the USSD menu, you need to dial *141# and the call key on the phone keypad, after which a list of possible operations will appear on the display. Next, depending on the mobile phone model, press the “OK” or “Reply” key. Then enter the number corresponding to the menu item of interest, in this case “3”. Press the "OK" ("Reply") key again.

Subscribers can also use a direct USSD request of the form *141*3*4# and a call key. Detailed information information on how to do this can be found on the website www.velcom.by.

USSD requests on the VELCOM network are free. The cost of switching to a tariff plan with a lower subscription fee is 7,000 rubles excluding taxes.

People who use the communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much a particular service will cost. For example, calling to another country, etc.

In order to avoid falling into such situations, it is enough to find out what prices for the selected tariff plan are used on the SIM card. How can I find out the tariff plan for Velcom and clarify the terms of service? Is it possible to do this yourself or do you need to contact dispatch service specialists? All these issues will be discussed in the article.

How to find out the tariff plan for Velcom: possible options

A subscriber can obtain data regarding his number in several ways. Conventionally, they can be divided into two categories: through self-service systems or with the help of the operator’s service employees mentioned earlier.

Obtaining any data related to the account status, list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs ( corporate rate, options for individuals).

Using an automated service to manage your number

The service operator "Velcom" has developed an entire service that is intended for subscribers of this company and allows full control of the number: change tariffs, activate and deactivate services, view expense data and receive other information. For people who use communication services and are already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. Anyone can get it in a convenient way: via USSD service, by calling a short number, via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view it and at any time independently manage services, account and change Velcom tariffs (“Everyone Talks”, “Smart”, etc.), then we recommend using the web interface. By going to the website of the cellular company and clicking on the link " personal account", you can find yourself on the home page.

Here, before gaining access, you will need to register. This is not difficult to do; you should carefully read the instructions located on this form. This procedure is carried out only once. In the future, the subscriber will be able to open his personal page at any time, using the assigned password. As mentioned earlier, having the opportunity to view data by number, a person who is a client of Velcom will be able to perform any actions “by click”.

Voice information system

For people using a yellow SIM card, those who better assimilate information received by voice, it has been developed voice system informing. By dialing the combination 411 (+ dial key) from your number, you can get to the multifunctional service. It is enough to select the appropriate items to obtain the necessary data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect with an operator if some actions cause difficulties and you need to clarify some nuances.

Short (USSD) request service

If you are interested in Velcom, use the SMS notification method. You can send a USSD request from the SIM card for which you want to receive data as follows: *141*2*1# + dial key.

In response to such a question, the operator will send a text notification to the client’s number containing the name of the tariff. By the way, this request It is also perfect for those subscribers who do not understand their number and would like to refresh their memory. After all, in the message that is sent automatic service in response to the previously given combination, a telephone number is also present.

View fare information

After the client finds out what tariff he uses on his number, he can easily clarify what conditions apply to him. In particular, we are talking about the cost of communication services, the amount of the subscription fee (if any), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator; it can be easily found through search engine. Next, you need to find the desired name in the “Tariffs” section of the Velcom website (Smart, for example) and read the conditions:

• You must pay 14.50 rubles monthly for using the tariff plan.
• For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to consider that this limit does not include calls to short numbers (third-party content providers) and calls to international destinations.
• You can also call your “favorite” numbers (of which no more than five can be assigned) for free within the established limit. If it is exhausted, calls will continue to be free to the numbers allocated to the “favorite” list.
• You can also use the Internet for a subscription fee of 14.50 rubles. per month is free within one gigabyte.

Full terms and conditions of the Smart tariff plan and other tariffs can be found on the official website or by calling customer support.

Changing the tariff plan (in a subsequent tariff plan) is a service that allows its subscribers to switch to a different tariff. The service is paid, and under certain conditions it is free.

The first shift within a calendar month in the direction of lowering the subscription fee is paid, increasing it is free. The second shift is always paid.

There must be an amount on the balance sufficient to be written off per shift.

*There are exceptions, please check the details with reference.

You ask: how to change the tariff plan? The answer is simple: Velcom provides several ways to do this:

• via USSD request;
• through the Internet assistant (ISSA);
• when contacting service centers.

Changing tariff via USSD request

To make a change using a special command, you need to take several steps.

Step 1. Dial the combination *141*3*4# on your phone, and then press the “Call” button.

You will receive a reply message with information about the current plan and viewing others to choose from.

Step 2. Click the "Reply" button and enter 1 (one) and then send the message.

You will be offered a choice from several categories, each of which has a serial number that must be entered in the response message:

• for Comfort;
• for Calls and Internet;
• for the Internet;
• for Business.

Click “Reply” and enter the serial number from the list.

In the return notification you will be able to choose what you need.

Step 3. Select a tariff, remember the serial number, and click “Reply”.

At the last step, we can obtain information about the new TP (without changing), and directly change it.

We enter the number we are interested in in the response message and confirm the shift.

*USSD requests on the Velcom network are free.

Changing the tariff plan through your personal account

If you already have an account registered in ISSA, then simply log in and go to the main page.

Contacting service centers

For this method You can contact Velcom sales and service centers. You must have an identification document with you (passport, driver's license, etc.)

Terms and restrictions

• One shift per day is allowed;
• TP changes can be made on any day of the month;
• The service is not available to subscribers of PRIVET tariff plans;
• the remainder of the included traffic of the previous tariff plan is cancelled;
• the ability to use a promotional (bonus) tariff plan on the new tariff plan;
• traffic is regulated by the rules of the promotion

*Changes can be made at any time convenient for the subscriber.

USSD requests are simple and quick way obtain the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information and service management:

Mobile Internet and MMS: